Does just saying hello to the bus driver make a difference? More generally, does expressing thanks have psychological benefits? Do you make a point of thanking the people who make your everyday life easier? Examples include the people who bag your groceries at the supermarket, prepare your morning coffee, or drive the bus that takes you to work. Could a habit as small as saying “Have a nice day” be a consistent source of happiness?
According to a pair of new studies, the answer seems to be yes. They found that simply greeting or expressing thanks to bus drivers leads to enhanced feelings of happiness and well-being.
Happiness via positive social interactions: just saying hello can be enough
The research project consisted of two separate studies. In the first, a sample of 856 commuters reported how often they usually greet or thank their shuttle drivers. The commuters also indicated how often they have neutral conversations with the drivers, such as asking questions about the commute itself. In addition, they answered questions about their overall life satisfaction (via the aptly named Satisfaction with Life Scale), and reported how often they experience feelings such as happiness, cheerfulness, and calm.
The results showed that “just saying hello” was surprisingly effective. The more often the subjects actively practiced being thankful – for example by initiating these “positive social interactions” with the drivers – the greater their sense of well-being and life satisfaction. And this was not the case with the more neutral conversations (such as asking the driver for directions). This suggests that the well-wishing or expressions of gratitude were the source of the enhanced sense of well-being.
Being thankful can include the simplest of greetings
The second study focused on the subjects’ sense of well-being (“positive affect”) immediately after interacting with the shuttle drivers. This study consisted of 265 commuters, evenly split between men and women, with an average age of 22. Whereas the first study recruited participants via e-mail, the second used commuters “in the field.”
Research assistants approached potential participants as they waited in line for the bus, and invited them to take part in the study. In exchange, they would receive either course credit or the chance to win free movie tickets or restaurant meals.
Half of the participants were instructed to initiate a positive social interaction with their driver. Suggestions included saying “have a nice day” or “thank you” upon leaving the bus, in a warm and sincere way. Eye contact was also encouraged. The assistants instructed the other half of the participants (the control group) to not speak with the driver.
The results showed that participants in the “positive social interaction condition” — i.e. those who actively practiced just saying hello to the driver — experienced greater well-being immediately after their commute. Commuters in the control group did not show a similar result.
Just saying hello only takes a minute
As the authors summarize, both of these studies show that “simply taking a moment to greet, express good wishes, or say thank you to strangers is linked with greater happiness in everyday life.”
Previous studies had already shown that expressing gratitude correlates with greater happiness. But most of those studies focused on longer social interactions. This study was among the first to investigate whether this effect also applies to brief social interactions.
Being thankful in practice: find, remind, and bind
How can you put being thankful into practice? And why do these fleeting social interactions with strangers enhance our sense of well-being? The authors suggest it may have to with the so-called “find-remind-and-bind” theory. In relation to the present two studies, expressing gratitude to the shuttle driver might help us establish (“find”) new social connections that we otherwise take for granted. Expressing gratitude might also make us appreciate (“remind” us) how these strangers make our lives better. And “binding” us to these new people in such a way might help to enhance our happiness, by increasing our feelings of social connection and belonging.
Future research, they write, could examine the “targets” of these interactions (in this case shuttle drivers). Do they also experience an enhanced sense of well-being? That might depend, the authors suggest, on whether the targets perceive the interactions as genuine or forced.
In summary, the researchers say, these two studies show that something as simple as saying “have a nice day” or “thank you” to a stranger is linked to a greater sense of well-being. Their findings add to the growing literature on the benefits of interacting with strangers, by showing that even very fleeting social interactions can contribute to happiness.
Paper: “Minimal Social Interactions with Strangers Predict Greater Subjective Well-Being“
Authors: Gul Gunaydin, Hazal Oztekin, Deniz Hazal Karabulut, and Selin Salman-Engin
Published in: Journal of Happiness Studies
Publication date: July 24, 2020
Image: by Peggy und Marco Lachmann-Anke from Pixabay